Terms & Conditions

Illusion Car Care advise keeping a copy of these terms and conditions for your records and future reference.

These terms and conditions apply to all transactions on this site and for our services. Please read them carefully. They do not affect your statutory rights.

This website site is owned and operated by Illusion Car Care (‘Illusion Car Care’,’ICC’, ‘we’ or ‘us’ or ‘our’). If you have any questions, queries or comments regarding these terms and conditions, please contact us by email: [email protected] , by phone: +44(0)7487 766985 or by one of our Social Media platforms.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Jack Durbidge T/A Illusion Car Care
93 Hunton Road
Oulton
Lowestoft
Suffolk
NR32 3QP
United Kingdom

1.0 The binding contract between us:

Any contract for purchases made through the website will be with Illusion Car Care. Illusion Car Care must receive full payment for the cost of goods that you order before your order can be accepted, and the contract formed.

Once payment has been received, Illusion Car Care will confirm that your order has been received by sending a confirmation email to you via the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Illusion Car Care’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Illusion Car Care is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail or telephone. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

2.0 General Terms:

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Illusion Car Care website and our services. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

3.0 Our Website:

Illusion Car Care own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Illusion Car Care website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty or guarantee  that the Illusion Car Care website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Illusion Car Care website.

4.0 Payment Details

The Illusion Car Care website and checkout accepts payment only through PayPal. This can be processed using a PayPal account, or a guest checkout where payment can be made by credit or debit card. Orders through the website cannot be paid via any other method.

Payment for our services can be made by credit or debit card, or by cash.

All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order, Illusion Car Care will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. The payment will then be debited in full before the order is processed. No goods will be dispatched until payment has been made in full.

5.0 Availability of Goods You Order:

If Illusion Car Care has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible. The majority of our product lines can be restocked within 2-3 days. We will give you the option to wait for re-stocking, or we can cancel and refund the order. Illusion Car Care will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update. Any orders placed with insufficient stock will be subject to the above terms.

6.0 Changes to This Agreement:

Illusion Car Care reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.